Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you fill out our contact form, book a demo, or communicate with us, we collect:

• Full name and business designation
• Email address and phone/WhatsApp number
• Company name and industry
• City and target market information
• Business description and any other details you voluntarily share

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and referring URLs
• Device type and screen resolution
• Cookies and similar tracking technologies (see Cookie Policy)

1.3 Information from Third-Party Sources

We may receive information about you from business directories, LinkedIn, publicly available sources, and referral partners — solely for the purpose of providing lead generation services to our clients.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our lead generation services
• Respond to your enquiries and fulfil demo requests
• Send service-related communications, updates, and invoices
• Process payments and manage your subscription
• Conduct market research and improve our AI models (in anonymised form only)
• Comply with legal obligations under Indian law, including the Information Technology Act, 2000
• Prevent fraud, abuse, or unauthorised use of our services

We do not sell your personal data to any third party. Ever.

3. How We Share Your Information

We may share your information in the following limited circumstances:

3.1 With Service Providers

We engage trusted third-party providers who assist us in operating our platform — including cloud hosting, communication services, analytics, and payment processing. All such providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us.

3.2 With Clients (Lead Delivery)

If your information was collected as part of our lead generation process on behalf of one of our business clients, your contact details and qualification information will be shared with that specific client as the intended purpose of the service.

3.3 Legal Requirements

We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or prevent harm.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the succeeding entity, subject to equivalent privacy protections.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy or as required by law. Specifically:

• Client account data: Retained for the duration of your subscription plus 3 years
• Lead data: Retained for 12 months from the date of capture unless instructed otherwise by the client
• Communication records: Retained for 2 years for service improvement purposes
• Website analytics data: Retained for 13 months in anonymised form

You may request deletion of your data at any time by contacting us at info@leadyx.io.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive personal information
• Access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Secure, geographically redundant cloud infrastructure

While we take every reasonable precaution, no system is completely secure. We encourage you to use strong, unique passwords and to notify us immediately of any suspected unauthorised access.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please email us at info@leadyx.io. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For full details on the cookies we use, their purpose, and how to manage them, please read our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify active clients by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: